FAQs

1. How long is delivery?
    A: HERHairUK holds a 7-10 working day delivery turnover. PLEASE NOTE orders made on Friday after 10am will not be processed until the following Monday.

2. Can I get a refund?
    A: HERHairUK have a no refund exchange only policy. Isolated cases will be dealt with accordingly.

3. How long will it take to get my hair custom coloured?
    A: HERColourist has a 7 working day turnover, there is an option of express delivery with a 2-3 day turnover at an additional cost of £10. Please go to hercolourist.as.me for more information.

4. Do you offer wig services?
     A: HERWigs are available by order however we do not provide an installing service, if you would like this done we recommend our head stylist @KHstyles *attach link*

5. How long will it take to receive my HERWig?
    A: HERWigs hold a 7 working day turnover on top of initial delivery time.

6. Do you ship Worldwide?
     A: HERHairUK ships worldwide with a 14-20 working day turnover.

7. Is Saturday classed as a working day?
    A: No.

9. What should I do on the rare occasion that my hair does not arrive on time?
     A: Please send us an email to info@herhairuk.com with your contact details and order no. And we will work collaboratively to come to a personalised solution.

10. When will I receive my confirmation email?
      A: Please allow 48 hours to receive a confirmation email from our team.

11. Will I receive an email when it gets dispatched?
      A: Yes, once your package has been dispatched you will receive an email stating your tracking number, this way you know where your package is at all times.

12. How long will my order take to arrive during sale periods?

A: We approximate 7-15 working days including shipping and processing  

12. How many bundles do I need?
    A: A full head of 12”-14” requires 2 bundles and a Frontal/Closure, bundles from 16” - 24” requires 3 bundles and a Frontal/Closure & 26” + requires 4 bundles and Frontal/Closure.

13. Can I bleach and dye my HERHairUK bundles?
    A: Our bundles take bleach and dye extremely well, we recommend our customers to use the following products as we have found them to work the best with our hair.

 

If we have not answered your questions with the above, please send us an email to info@herhairuk.com.